Return Policy: At calkayak.com, we strive for complete customer satisfaction. If for any reason you are not fully satisfied with your purchase, simply return the product to us within 30 days of receipt of product for a full refund of the purchase price, less shipping and handling. Excluding Close-out and Sale items.
In order to facilitate the return process, please contact us by email at [email protected]. Make sure to include your name, invoice number and the reason for the return.
Important: Our customer service department will respond to your email and send you a confirmation message and instructions for your return shipment. If you do not receive a response within 48 hours of request, or if you have any questions regarding a return, please call us at 510-893-7833.
Terms and Conditions of Product Returns
- Items must not be damaged in any way
- Refund is credited when all items are received by California Canoe & Kayak
- Refund is amount less shipping and handling charges
- Any returned after 30 days items may be subject to a 20% restocking fee
Before Items are shipped:
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for directions on returning the defective merchandise for a full refund or exchange. All claims MUST be made within 30 days of receipt of order. Shipping and handling charges will not be refunded.
Secure Online Purchasing
Ordering online with California Canoe & Kayak is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for more than $50 of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also purchase using Money Order or personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
We pride ourselves in our speedy shipping procedures. Most items are shipped the same day or within 24 hours of the order being placed. We use UPS Ground or Priority Mail as our standard shipping methods.
Will require special shipping fees which may not be calculated during checkout. You will be notified if there are any additional shipping fees required for your order prior to shipping.
If any item(s) are out of stock or back-ordered we will notify you prior to shipping the other portion of your order.
Order Completion and Tracking:
We will e-mail you once your order has been shipped. To check on your order status, you can either go to your shipment confirmation email and click on your track shipment link, or visit www.ups.com and enter in your tracking number listed in your confirmation email or call our customer service department at 510-893-7833 and we will be happy to assist you.